Our Customer Experience team members are experts at providing the best possible post-purchase support. We are currently experiencing a high volume, and wait times are expected. We also stand by our 7-day/200-mile return policy should a customer not be satisfied with their purchase. This allows us to offer you the best price, however, just like all of our vehicles they go through a full inspection and meet Shift and national safety standards. These vehicles are previously loved and can include minor cosmetic flaws. Our Shift Certified vehicles are equipped with a Limited Warranty, whereas Shift Value vehicles are sold as-is. All Shift vehicles undergo a safety inspection to ensure our customers are purchasing safe, quality vehicles that you can trust. Our top priority is the safety and long-term satisfaction of our customers. We are sad to hear that your time with us was not as expected. Hello Robert, Shift aims to ensure every customer experience is memorable. Reply from Shift - San Francisco Nov 16, 2022 Thank you, Ayman, Diana, Jeremy, and Tina, for turning a frustrating experience into a testimonial of your dedication and professionalism. I wholeheartedly recommend Shift Technologies not just for their products, but more importantly, for their exceptional customer service and unwavering commitment to customer satisfaction. Not only did they validate my concerns but also went above and beyond to rectify the situation. I cannot stress enough how Ayman's leadership and the commitment of Diana, Jeremy, and Tina truly made a difference. Their combined efforts with Veritas ensured that my claim was reassessed and resolved in a manner that reinstated my trust in Shift Technologies. He swiftly looped in Diana, Jeremy, and Tina from his team, who collectively took the reins of the situation. Ayman's response was prompt and proactive. Naturally, I was frustrated and reached out to Shift's CEO, Ayman. Recently, I faced a significant challenge when Veritas denied a warranty claim for my Porsche Cayenne GTS, which I had purchased from Shift Technologies. Exceptional Customer Service Experience with Shift Technologies
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